| Coverage |
Hardware |
Software |
| 24x7x6hr
Call-to-repair |
QBISYS SERVICE PARTNERS provide a Hardware Call-to-Repair commitment within
six hours for QBISYS systems. This service is available 24 hours per day,
Monday through Sunday, including public holidays, for sites located within
50 kilometres of a primary QBISYS SERVICE PARTNERS Service Office. For sites
that are located within 51 to 100 Kilometres of a primary QBISYS SERVICE
PARTNERS Service Office an eight-hour hardware repair is provided.
QBISYS SERVICE PARTNERS¡¯s commitment time to hardware repair begins from
the time the call is received by QBISYS SERVICE PARTNERS and ends with QBISYS
SERVICE PARTNERS's determination that the hardware is repaired.
|
Provides 24 hours per day,
Monday through Sunday telephone software support, including public holidays.
|
| 24x7x4hr
On-Site |
Provides best possible response time 24 hours per day, Monday through Sunday.
A QBISYS SERVICE PARTNERS Authorized Representative will arrive at your
site to begin hardware maintenance service within four hours of calls received,
including public holidays, for sites located within 100 kilometres of the
QBISYS SERVICE PARTNERS Service Offices.
A travel fee is charged for service outside the 100-kilometre radius.
|
Provides 24 hours per day,
Monday through Sunday telephone software support, including public holidays.
|
| 5x9x4hr On-Site |
Provides best possible response time during standard business hours 8:00
am to 5:00 pm, Monday through Friday. A QBISYS SERVICE PARTNERS Authorized
Representative will arrive at the customer's site to begin hardware maintenance
service within four hours of the calls received between 8:00 am and 1:00
pm local time, excluding
public holidays, for sites located within 100 kilometres of the QBISYS SERVICE
PARTNERS Service Offices.
A travel fee is charged for service outside the 100-kilometre radius.
|
Provides telephone software
support during standard business hours of 8:00 am to 5:00 pm, Monday
through Friday, excluding public holidays |
| on-site next
day |
A QBISYS SERVICE PARTNERS Authorized Representative will arrive at a customer¡¯s
site to begin hardware maintenance service between 8:00 am and 5:00 pm,
during the next working day after a call is received, Monday through Friday,
excluding public holidays. The need for onsite repair must be determined
by 3:00 pm, Monday through Friday, for next-business-day service. Calls
received after 3:00 pm on Friday will be logged on Monday and serviced on
Tuesday. This applies to sites within 100 kilometres of the QBISYS SERVICE
PARTNERS Service Offices.
A travel fee is charged for service outside the 100-kilometre radius.
|
Provides telephone software
support during standard business hours of 8:00 am to 5:00 pm, during
the next working day after a call is received , excluding public holidays |
| Next Day
Exchange |
QBISYS SERVICE PARTNERS will ship a permanent replacement product, freight
prepaid, with next business day delivery for service calls
received by QBISYS SERVICE PARTNERS during standard business hours between
8:00 am and 5:00 pm, Monday through Friday, excluding public holidays. Calls
must be received before 2:00 pm, Monday through Friday, excluding public
holidays, to activate Next Day Exchange for next-business-day delivery.
This service provides a permanent replacement unit by 10:30 am the following
business day in most areas. Delivery time may vary based on geographic location.
The replacement unit is shipped overnight via airfreight carrier to your
location free of freight charges. Replacement units are refurbished to like-new
condition and are free of major cosmetic defects. Customer must return failed
product to QBISYS SERVICE PARTNERS within ten (10) business days of customer's
receipt of the replacement product.
|
Provides telephone software
support during standard business hours of 8:00 am to 5:00 pm, during
the next working day after a call is received , excluding public holidays |
| Return to QBISYS SERVICE PARTNERS | Customer is responsible for packaging and shipping/delivering failed product
to a designated QBISYS SERVICE PARTNERS Repair Centre. QBISYS SERVICE PARTNERS
will provide freight service to return repaired product to customer¡¯s location
within the country where service is provided. If customer requests expedited
shipping, the additional charges will be billed to customer. Turnaround
time for this service will be three (3) working days, except for intermittent
failures that may require additional repair time. Turnaround time is measured
in elapsed days from the time the product is received at a designated QBISYS
SERVICE PARTNERS Repair Centre until the repaired product is ready to be
returned to customer. Turnaround time does not include the time required
to return ship the repaired product to customer. |
Provides telephone software
support during standard business hours of 8:00 am to 5:00 pm, during
the next working day after a call is received , excluding public holidays |
| Warranty |
Warranty begins from date of installation or 30 days after shipment to customer,
which ever occurs first. Warranty registration must be completed and verified
prior to any warranty claims. |
Provides telephone software
support during standard business hours of 8:00 am to 5:00 pm, during
the next working day after a call is received , excluding public holidays |
